How to act in case of a recall or withdrawal.
Recalls and withdrawals are incidents that may affect the status of the certificate, therefore our customers are obliged to report to us within 3 working days whenever they have such a situation (ISACert Certification Protocol and Regulations). Standard Owners require you to report such events to your cerification body, and certification bodies to follow-up such events.
To standardise and facilitate this process, a procedure and a standard form have been developed for you to use. The role of ISACert is to ascertain that your company is still "certificate worthy". Our approach here is to help you to demonstrate this.
To report a recall or withdrawal, please contact your local Isacert office.